Zarqaaa Exchange and Refund Policy
Welcome to the official Zarqaaa Exchange and Refund Policy page. At Zarqaaa, our goal is to provide you with the best shopping experience by offering high-quality products and excellent customer service. We understand that sometimes a customer may need to exchange or return an item for various reasons. Therefore, our policy is designed to be transparent, simple, and customer-friendly. Please read this detailed Zarqaaa Exchange and Refund Policy carefully to understand how our process works and what your rights are as a valued customer.
Eligibility for Exchange or Refund
According to the Zarqaaa Exchange and Refund Policy, customers are eligible to request an exchange or refund under the following conditions:
The product received is damaged or defective.
The product delivered is different from what you ordered.
The size, color, or style delivered is incorrect.
The customer receives an incomplete package or missing item.
Zarqaaa ensures strict quality checks, but if any issue occurs, you are fully protected under the Zarqaaa Exchange and Refund Policy.
Conditions for Exchange
To qualify for an exchange, the following conditions must be met:
The item must be unused and in its original condition.
All original tags, packaging, and accessories must be included.
The exchange request must be submitted within 3 days of receiving the product.
Proof of purchase (order number or receipt) is required.
If these conditions are met, Zarqaaa will happily provide a replacement item according to the Zarqaaa Exchange and Refund Policy.
Conditions for Refund
Refunds are approved only when:
The product is damaged, defective, or incorrectly delivered.
A replacement is not available.
The customer wants their payment returned due to order cancellation caused by a stock issue.
Zarqaaa does not offer refunds for products returned without any valid reason or products damaged by the customer. Refunds are processed through the original payment method, as mentioned in the Zarqaaa Exchange and Refund Policy.
Non-Refundable and Non-Exchangeable Items
According to the Zarqaaa Exchange and Refund Policy, the following items are not eligible for exchange or refund:
Items damaged by the customer
Used or washed products
Products returned without original packaging
Items purchased during special sale campaigns (unless defective)
This rule ensures fairness and protects product quality for all customers.
How to Request an Exchange or Refund
The process is simple and quick. Customers can contact us through:
Email: info@zarqaaa.com
Phone: (03289606876)
WhatsApp: (+92 328 9606876)
When requesting under the Zarqaaa Exchange and Refund Policy, please provide:
Your full name
Order number
Reason for exchange/refund
Clear pictures or video of the product issue
Our support team will review your request and respond within 24–48 hours.
Processing Time
Once Zarqaaa approves the exchange or refund:
Exchanges take 3–5 working days depending on product availability.
Refunds may take 5–7 working days to appear in your account.
All processing steps follow the guidelines of the Zarqaaa Exchange and Refund Policy to ensure transparency and customer satisfaction.
Shipping Costs
If the mistake is from Zarqaaa (wrong item, damaged product), we cover all shipping charges.
If the customer changes mind without a valid reason, shipping costs are non-refundable.
This policy is clearly mentioned in the Zarqaaa Exchange and Refund Policy for fairness.
Customer Satisfaction Guarantee
Zarqaaa values every customer. Our Zarqaaa Exchange and Refund Policy is built to protect customer trust and ensure a smooth shopping experience. We believe in honesty, quality, and customer care, which is why we handle every exchange or refund request with full responsibility and professionalism.
